- Any device: Use desktop phone, headset, mobile, or softphone
- All the features that you expect from a modern switchboard: Warm and cold transfer, hold, forward, camp, park, etc.
- IVR: Callers can make choices through Interactive Voice Response menus
- Lookup: View caller details from CRM systems, etc. when you answer calls
- Familiar voice: Make calls go to the colleague who has helped the caller before
- Callback: Callers can ask to be called back when it’s their turn, with the option of leaving a message
- Dialout: Plan and make outbound calls efficiently when you do campaigns, etc.
- Recording: Record calls for quality monitoring or legislative purposes
- Follow me: Answer and transfer calls without having to sit by a computer
- Clientless: Option that lets you log in via IVR and handle calls – even with advanced features like callback – without the need for any client software
- System-independent: Use any e-mail system
- Lookup: Display inquirer details from CRM systems, etc. when you answer e-mails
- Forward: Pass inquiries on to colleagues with special skills or knowledge
- Efficiency: Quickly insert standard greetings and messages
- Familiar tone: Make e-mails go to the colleague who has helped the inquirer before
- Formatting: Be as bold, italic, bulleted, indented, colorful or illustrative as required
- Spell checker: Always provide perfectly spelled – or spelt – answers
- System-independent: Use Skype for Business or any other solution through XMPP
- Lookup: Display inquirer details from CRM systems, etc. when you answer chat inquiries
- Forward: Pass inquiries on to colleagues with special skills or knowledge
- Efficiency: Quickly insert standard greetings and messages
- Familiar tone: Make chat sessions go to the colleague who has helped the inquirer before
- Multi-chat: Handle multiple chat sessions simultaneously for maximum efficiency
People often ask …
What is unified communications?
Unified communications (UC) is the ability for knowledge workers, customer service center agents, and receptionists to handle inquiries through all types of communication channels in a single multi-channel solution. This makes inquiry handling much more efficient and helps provide a superior service experience.
Get in Touch
Telephone: +45 7023 2328
Mail: info@zylinc.com