Zylinc Gets Inspired at MWC 2022 – The World’s Largest Communications Congress From the possibilities of 5G to open standards, artificial intelligence, and 3D hologram development – the future was very much present at this year’s Mobile World Congress in Barcelona! The Zylinc team were on site to get inspired and happily confirm that its…
The development of our Cloud solution – Novus, is moving very fast forward, and every month we add plenty of new, useful features to it – many of them, requested by you – our customers. That’s why, to fully include you in our journey, and make sure you keep track of all the new releases,…
We’ve removed the need to log in to Zylinc unified help, so now everyone can use our award-winning help without having to register an account first. If you already have an account, you simply won’t need it anymore – which means that you won’t have to remember your password either.
Customer satisfaction and loyalty are essential for any kind of organization. Sometimes it can be very difficult to achieve as everyone is different and has their own ideas when it comes to good service and call handling, this is where IVR (Interactive Voice Response) comes in play. Luckily, in the world of telecommunications, there are many ways to improve…
In this article, we’ll look at how you can handle some common GDPR scenarios in your Zylinc solution: What do you do when … … people want to know what data you have about them? … people want their data to be anonymized or deleted? … you have data about former employees in your system?…
In the current Covid-19 / corona virus situation, when you’re likely to get much fewer face-to-face inquiries and much more phone inquiries, you’ll want important communications infrastructure like your Zylinc solution to keep working as smoothly as possible. Here’s a collection of links to Zylinc blog posts and help articles that can help you with…
People often ask us how to set up a QoS (Quality of Service) policy for VoIP (Voice over IP, that is telephony over the internet), so that callers get the best possible audio quality. The reason they ask is that audio quality on VoIP calls in severe cases on very busy networks can become so…
Is it true what everyone says: that Microsoft Teams is perfect for customer service organizations …? – What exactly is Teams …? – Will Teams replace Skype for Business …? – If Teams is so perfect, why do you need Zylinc …? – Is it hard to switch to Teams …? – What about licenses…
A lot of Zylinc’s users work in public administration: Government offices, local authorities, etc. If any of you are even just remotely involved in delivering digital information and self-service, you should follow the UK Government Digital Service (GDS) blog. GDS’ work is not just about websites. It’s about making public services simpler and better, and…
“Companies offering omnichannel support resolve tickets more than three times faster, and their customers spend 75% less time waiting for agents to respond.” That’s what it says in the recently released Zendesk Customer Experience Trends Report 2020. Zendesk’s annual CX trends report is always highly anticipated, because it’s based on a big data set from…