Rule-based chatbots have their limitations, but you can overcome them. My insurance company has always been truly excellent whenever I’ve called them. Extremely helpful customer service agents, regardless whether you called them to file a claim or ask about a bill. Yesterday, the insurance company sent me an e-mail. They wrote that they’d updated some…
Have you heard of Docker? Do you know what it is? Do you know if it’s something that you should take an interest in, if your organization uses large IT systems? Find out here … Picture a busy port in the 1950s: A steam-powered cargo freighter has just arrived with tons of cotton from India.…
Do accents play a role in call centers? Let me tell you an anecdote: I’m a Dane, but I got my university degree abroad. In Leeds, in Yorkshire, in the north of England. I graduated in the last millennium. That’s so long ago that the mobile phone I had back then was the size of…
Monitor the operational status of a Zylinc solution, part 6 In this post (the last in the series), we look at how to monitor the SQL Server that runs the Zylinc solution’s databases. Background: Many organizations want to be able to monitor how their critical IT and communications solutions perform, so that they can quickly…
Monitor the operational status of a Zylinc solution, part 5 In this post (number five of six in the series), we look at how to monitor the Zylinc solution’s Tomcat services. Background: Many organizations want to be able to monitor how their critical IT and communications solutions perform, so that they can quickly deal with…
I regularly read various blogs about customer service and customer experience (CX). Recently, I read a post from 2018 that I hadn’t been aware of before. It was called 7 Tips For Call Center Customer Service Teams To Improve CX, and it was written by digital marketing specialist Jade Longelin. Tip number 3 in Jade’s…
Monitor the operational status of a Zylinc solution, part 4 In this post (number four of six in the series), we cover Windows services that run on the Zylinc Windows Application Server. Background: Many organizations want to be able to monitor how their critical IT and communications solutions perform, so that they can quickly deal…
When we talk with customers, we sometimes find that they use their Zylinc solution in the way that they learned to use it, when it was installed. That can be fine, but you may also miss out on useful features if you keep using your solution the same way. If you learned how to use…
Monitor the operational status of a Zylinc solution, part 3 In this post (the third of six in the series), we’ll look at the Linux-based Zylinc Media Server, and which services you should monitor on it. Background: Many organizations want to be able to monitor how their critical IT and communications solutions perform, so that…
Monitor the operational status of a Zylinc solution, part 2 In this post (the second of six in the series), we’ll look into time synchronization on important servers on the Zylinc system. Background: Many organizations want to be able to monitor how their critical IT and communications solutions perform, so that they can quickly deal…