While most UC providers support standard capabilities far fewer has market adaptability – and markets are very different. In some countries, local spoken IVR based on country code is an absolute must and in others, the ability to set presence individually and in others again, the role of the “call center supervisor” require extensive privileges.…
We just finished BroadSoft Connections in San Antonio, Texas and experienced an overwhelming interest. The team were busy with meetings during the conference, and the demo area was busy during and outside regular opening hours. In particular, we were very encouraged and quite enthusiastic about the outlook for our telco business, as we saw tremendous…
This month we participated in Skype for Business User Days held at Hindsgavl Castle on Fyn.2 great days with workshops, networking and complete focus on how Zylinc brings enterprise voice to Skype for Business as a telephone system using Zylinc Attendant Console, omni-channel Contact Center, next generation Service Center and Mobile Presence. Many enterprises have…
Many companies in the small and medium sized businesses have experimented with moving all telephony to a mobile platform. For some, it has worked well and for others it has proven a challenge as not all employees have corporate phones, not all employees have coverage equally well and not all users like to let go…
Delivering Unified Communication based on Zylinc At our recent Partner Kickoff, our long-term partner Atea presented the Atea Anywhere concept that is an all-inclusive UC solution delivered as a service by Atea. The solution includes key capabilities such as basic with telephony, personal video, chat/presence, extended with any device and meeting room for video conferencing…
Our COO Henning Nielsen and Channel Management Director Lars Barthold Nielsen recently returned from a challenging 3 day networking tour travelling 350 km along the Camino de Santiago in Spain. A great experience with a very special atmosphere. The process began in March and has offered great networking with clients and partners leading to interesting…
Ultimate supervisor power, web clients, chat-to-video and clientless agents We are still very appreciative for the big interest shown at our resent Partner Kick-off event held in Copenhagen. At the event we demonstrated significant advancements within the Zylinc Suite including supervisor module, web and mobile clients, chat “up-scaling” to Voice/video as well as clientless agents. Specifically, we showed new…
This is the start of a new Zylinc blog with focus on the evolution of next generation service center and operator / front desk solutions. These solutions evolve from legacy telephony over SIP to modern communication platforms such as Skype-for-Business, Cisco and social media. Zylinc is a leader in next generation service center and universal front…
Zylinc liberates technology, connecting the modern world by providing companies and organisations with innovative Unified Communication solutions. Our flexible solutions integrate multiple communication channels and allow all employees to communicate effectively with each other and customers. This leads to better resource allocation, better customer service and higher profitability.