Zylinc Contact Center
Effective, value-driven customer contact
Put people and relationships first with a flexible platform that delivers insight, agility, and full visibility in every customer interaction
A solution for organizations aiming to elevate customer experience and boost organizational efficiency
Organizations increasingly need to work smarter, deliver seamless experiences across the customer journey, and equip employees with intuitive tools – without sacrificing security, documentation, or flexibility.
Zylinc Contact Center helps you professionalize customer engagement, streamline operations, and drive business impact on a platform that scales with your needs.
From cloud migration and deeper customer insight to empowering agents with modern AI – Zylinc is ready to move you forward.
The contact center, reimagined for today
Customer service sits in a strategic tension: on one side, demands for efficiency, automation, and digital self-service – yet still deliver human, relationship-driven, value-adding experiences on the other side.
Leading organizations now treat the contact center as a growth engine for both customer experiences and the business. It’s no longer only about fast resolution; it’s about deepening relationships, building loyalty, and surfacing new opportunities through insight and data.
Zylinc Contact Center is purpose-built for this reality. Our flexible, cloud-based platform – with built-in analytics, call recording, and AI-powered insights – helps you deliver proactive, personalized service while streamlining operations and strengthening overall performance.
Features for everyday impact
Intuitive platform, effortless onboarding
An interface designed to reduce training time and give your team clarity and focus from day one.
Arguably the best presence on the market
See availability at a glance across Teams, calendars, IP telephony, and mobile to keep work flowing.
Built for cross-organizational collaboration
Quickly find the right colleague and connect or transfer in just a few clicks -across teams, departments, and locations.
Available on any device
Give your teams full functionality whether they’re at home, on the move, or in the office.
Advanced analytics & CX insights
Access and understand performance, volume, customer experience, and behavioral insights – built directly into the platform.
Advanced analytics & CX insights
Access and understand performance, volume, customer experience, and behavioral insights – built directly into the platform.
Scalable and flexible – as your needs change
Zylinc Contact Center is designed to fit your organization today and scale with you tomorrow.
With different agent types, you can tailor the solution to your employees’ various roles and tasks. Configure agent types to match roles and responsibilities, so agents, supervisors, support and sales teams, and specialists get exactly what they need – like CRM integration, wallboards, and analytics.
When you’re ready for more, extend the platform with Call Recording, AI-powered insights, and NPS – all fully integrated in the platform.
The outcome: one cohesive solution that grows with your business – without added complexity or trade-offs in usability or visibility.
We help you succeed in three crucial ways
A high-performing contact center requires more than great tech. You need a platform that supports everyday work, tools that elevate the customer experience, and solutions that give your teams clarity and capacity.
With Zylinc Contact Center, you get:
A powerful, flexible platform
A strong contact center starts with a stable, flexible foundation. Zylinc unifies customer interactions in one place and flexes to your organizational structure and the distinct needs of every role.
Benefit from intelligent queue management, role-based access, and flexible feature configuration – so each user gets exactly the tools they need. With open integrations, you can plug into existing systems and streamline workflows and processes – driving better customer experiences and greater efficiency.
More bandwidth for your teams
Great service thrives on clarity and overview. Zylinc Contact Center gives agents an intuitive, streamlined workspace that centralizes inquiries in one platform and cuts complexity.
By automating routine tasks, you free up time for what matters most: human connection and high-quality customer conversation -boosting both team motivation and service outcomes.
At the same time, clear performance insights lay the groundwork for professional growth – while managers, enabled by the right data, can structure work and support the team for the best results.
Better customer insight – and better customer experiences
Today, customers expect more than quick answers: they expect empathy, personal relevance, and a unified end-to-end experience.
Zylinc Contact Center enables your delivery of consistent, attentive service across channels and touch points, with the insight, history, and context agents need to provide professional, proactive support.
Through CX measurements such as NPS and CSAT, you can turn feedback into improvements, and use AI-powered analytics to spot needs and trends early -so you can act before issues surface.
New: Get more from every call with AI and Post-Call Analytics
Zylinc Post-Call Analytics gives you auto-generated summaries and access to customer insights from transcribed conversations – boosting agent efficiency and informing smarter decisions across the organization.
Zylinc Navigator – enabling better service, organization-wide
In many companies, customer service goes beyond the contact center, extending to advisors, specialists, and administrative staff. When customers call directly or a case needs the right expert, Navigator makes it effortless to see availability, connect, and collaborate. Today, many don’t have access to these tools.
ith Zylinc Navigator, every employee gets a personal hub for telephony, availability, and customer info – so it’s easy to find the right colleague, loop them in, and help the customer fast.
It layers on top of your TDC Erhverv Scale or TDC Erhverv One+ setup to add smart features that simplify telephony and teamwork across teams and departments.
Blog Post: AI in the contact center – from vision to value
AI is fundamentally reshaping how contact centers work. From automating repetitive tasks to empowering agents and surfacing customer insights, AI is transforming customer service from manual effort to intelligent operations.
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Ready to launch Zylinc Contact Center?
Whether you’re switching platforms or going cloud-first, we’re ready to design your call flow and configure your solution so you can go live smoothly.