When Saxo Bank transitioned to Microsoft CRM, they decided to implement an inquirer lookup solution from Zylinc.
Previously, the bank used its own proprietary system for its call center and customer service, but when they decided to implement standard solutions only, they found that in order to integrate with Microsoft CRM, Zylinc was the best available standard solution for looking up information about callers.
Saxo Bank specializes in online trading and investment across global financial markets. The bank already had positive experiences with other unified communications solutions from Zylinc, “… so it was obvious that we should have a closer look at their new lookup solution,” says Saxo Bank’s IP Architect Bjørn Klepsch, who’s responsible for the bank’s IP telephony.
“It was definitely a worthwhile investment. Not only because of improved service to the customers and enhanced support to each employee, but also in purely financial terms.”