The new version includes multiple new and improved features, and our development team has also fixed a number of bugs.
Among the cool new features in version 6.5 are:
- GDPR handling and audit logging
- In-queue IVR menus, for example if you want to offer special options if callers have waited in a queue for more than a minute
- Ability for callers to keep their queue seniority when you transfer them from one queue to another
- Improved agent and queue overviews in the Zylinc desktop applications
- New lookup features for chat and e-mail queues in the desktop applications
- Spell checker for e-mail queues in the desktop applications
- Authentication via secure LDAP
- Call recording with Apresa
- New Client API module
- and much more …
Read more on Zylinc unified help, which is also where Zylinc partners can download the new version 6.5. For the technically minded, here’s a link to the release notes.