When we talk with customers, we sometimes find that they use their Zylinc solution in the way that they learned to use it, when it was installed.
That can be fine, but you may also miss out on useful features if you keep using your solution the same way. If you learned how to use your Zylinc solution several years ago, some of this has probably happened since then:
- Your audiences’ preferred communication methods have changed
- Your organization’s ways of working have changed
- Zylinc has included new features that could be really useful for you
Time – lack of it – is the main reason why people keep working like they always have. However, if you take just a little time to adjust to today’s environment, you might save yourself hundreds of hours per year, and you might also be able to offer even better customer service.
Example: You’re an agent. When you got your Zylinc solution three years ago, calls accounted for 99% of inquiries, so you learned how to use phone queues. Today, 25% of your inquires come in through e-mail, and 15% come in through chat, but has your organization set up e-mail and chat queues, so that you can handle all inquiries in your Zylinc solution? If you handle e-mail and chat inquiries in separate applications, you don’t get the full benefits of unified communications.
Another example: You’re a call center team lead. A few years ago, sending reports about your team’s performance to management required manual work. Today, you can schedule automatic generation and distribution of reports. You can also schedule the same report to automatically go out to different people at different intervals. If you’re still compiling and sending out reports manually, you’re missing out on new features that could really save you time.
In a new topic on Zylinc unified help, we look at three scenarios where a bank, a retail chain, and a local government got more out of their Zylinc solutions after looking at their current needs versus their original needs. If you can recognize your own organization in the scenarios, you can easily adjust your Zylinc solution to do something about it.
If you get a sign-up page when you access the link, simply fill in the sign-up form, and my friendly and helpful colleagues in Zylinc’s admin office will give you access quickly.