Once, unified communications reminded me of a wet bar of soap: Just when you think that you’ve got a good grasp of it, it slips out of your grip …
Every time I thought that I’d fully understood the concept of unified communications, a new aspect of it seemed to appear.
That’s flexibility for you. It can change, because it’s — well … — flexible.
It greatly helped me understand the concept when one day I had a long talk with my colleague Hans Ulrik Madsen. Some of you may know him; he’s a great outgoing personality, and he knows a lot about UC. Very appropriately, he’s also Zylinc’s Director of Channel Management.
He described unified communications as being a journey, during which conditions inherently change along the way, and he gave me a number of examples of things, including people’s and organizations’ needs, that are likely to change along the way.
Then I understood why I hadn’t fully understood the concept before — and then I finally began to really understand it!
If you want to skip the learning curve that I struggled with, Zylinc has recently published a white paper article that objectively describes what unified communications is, and what one should focus on when one assesses (enjoy the white paper-ish tone of voice …) a unified communications solution.
One of the focus areas listed in the white paper article is an aspect of unified communications that people often overlook. It’s something that I’ve already described elsewhere on this blog: The ability to monitor the operation of the solution.
Morten Müller is Documentation & Localization Manager at Zylinc’s HQ in Denmark.