MWC 2022 Resonates with Zylinc’s Philosophy of Liberating Technology
Zylinc Gets Inspired at MWC 2022 – The World’s Largest Communications Congress From the possibilities of 5G to open standards,…
Zylinc Gets Inspired at MWC 2022 – The World’s Largest Communications Congress From the possibilities of 5G to open standards,…
The development of our Cloud solution – Novus, is moving very fast forward, and every month we add plenty of…
We’ve removed the need to log in to Zylinc unified help, so now everyone can use our award-winning help without…
Customer satisfaction and loyalty are essential for any kind of organization. Sometimes it can be very difficult to achieve as everyone…
In this article, we’ll look at how you can handle some common GDPR scenarios in your Zylinc solution: What do…
In the current Covid-19 / corona virus situation, when you’re likely to get much fewer face-to-face inquiries and much more…
People often ask us how to set up a QoS (Quality of Service) policy for VoIP (Voice over IP, that…
Is it true what everyone says: that Microsoft Teams is perfect for customer service organizations …? – What exactly is…
A lot of Zylinc’s users work in public administration: Government offices, local authorities, etc. If any of you are even…
“Companies offering omnichannel support resolve tickets more than three times faster, and their customers spend 75% less time waiting for…
The Zylinc user networking group has done it again! This time the group met at Munkebo Kro on the island…
We jump-start 2020 with a video series about the principles behind the different ways that you can use Zylinc solutions…
86% of buyers are willing to pay more for a great customer experience. Complaints can be your shortcut to reaching…
The woman behind Zylinc’s popular user training, where users can get familiar with their Zylinc solutions in the safe comfort…
Once, unified communications reminded me of a wet bar of soap: Just when you think that you’ve got a good…
In late August, the Zylinc user networking group met for a beautiful, warm, and sunny day of knowledge sharing and…
Several Zylinc clients (Zylinc Attendant Console, Contact Center, and Service Center) work with the popular Busylight UC Alpha and UC…
When you work with customer service center statistics, have you ever thought about how much you trust the average numbers?…
Does the pig get fatter because you weigh it? Will rats go away because you count their tails? Always ask…
When you want to integrate your contact center solution with a CRM system, a helpdesk ticket system, your organization’s proprietary…
Rule-based chatbots have their limitations, but you can overcome them. My insurance company has always been truly excellent whenever I’ve…
Have you heard of Docker? Do you know what it is? Do you know if it’s something that you should…
Do accents play a role in call centers? Let me tell you an anecdote: I’m a Dane, but I got…
Monitor the operational status of a Zylinc solution, part 6 In this post (the last in the series), we look…
Monitor the operational status of a Zylinc solution, part 5 In this post (number five of six in the series),…
I regularly read various blogs about customer service and customer experience (CX). Recently, I read a post from 2018 that…
Monitor the operational status of a Zylinc solution, part 4 In this post (number four of six in the series),…
When we talk with customers, we sometimes find that they use their Zylinc solution in the way that they learned…
Monitor the operational status of a Zylinc solution, part 3 In this post (the third of six in the series),…
Monitor the operational status of a Zylinc solution, part 2 In this post (the second of six in the series),…
MONITOR THE OPERATIONAL STATUS OF A ZYLINC SOLUTION, PART 1 Many organizations want to be able to monitor how their…
In mid-January, the Zylinc user group met again – this time with the highest-ever number of participants. The all-day meeting…
The festive season has reached Zylinc. Our offices are full of Christmas decorations. Stars in the windows and stars in…
Since my summer post Hellerup ain’t a bad place to work on an August morning …, mornings have gradually gotten…
Zylinc supports e-sport. Last weekend the GTR24h EEWC 2018 race was held on Funen, Denmark, and the car sponsored by…
Zylinc unified help is a 2018 UK Technical Communication Awards winner! For more than two decades, the prestigious award has…
The new version includes multiple new and improved features, and our development team has also fixed a number of bugs.…
Zylinc, at Strandvejen 104 A in Hellerup, a few kilometers north of central Copenhagen, is just a two-minute walk from…
“What a week! The power of the Microsoft Intelligent Cloud and the Microsoft Intelligent Edge. News on Teams API and…
Zylinc solutions are ready to run in the cloud. We’ve been able to run Zylinc solutions on Microsoft Azure for…
If you need help with your Zylinc solution, you can greatly help the supporters help you, if you attach log…
The Zylinc user networking group held yet another meeting on 23 May 2018. This time the venue was Sortebro Kro,…
We’ve just launched Zylinc’s new Unified help site. Unified help covers multiple Zylinc-related concepts and procedures, and it contains videos,…
For this year’s second Zylinc user networking group meeting, participants from many different customers recently met in the historical surroundings…
On 15th September a large group of dedicated people from around 20 partners joined Zylinc for the 2017 Partner Kickoff…
Zylinc recently became the first Danish provider to be certified for Skype for Business 2015 for Attendant Console and Contact…
In mid-May, 13 users of Zylinc solutions met at Bredal Kro near the Danish city of Vejle to network, exchange…
Børns Vilkår har siden 1987 arbejdet for at sikre, at ingen børn i Danmark bliver svigtet – hverken af de…
For our CC/SC/AC users, Zylinc has developed a statistics module with reporting functionality and overview on call handling, efficiency of…
While most UC providers support standard capabilities far fewer has market adaptability – and markets are very different. In some…
While most UC providers support standard capabilities far fewer has market adaptability – and markets are very different. In some…
We just finished BroadSoft Connections in San Antonio, Texas and experienced an overwhelming interest. The team were busy with meetings…
This month we participated in Skype for Business User Days held at Hindsgavl Castle on Fyn.2 great days with workshops,…
Many companies in the small and medium sized businesses have experimented with moving all telephony to a mobile platform. For…
Delivering Unified Communication based on Zylinc At our recent Partner Kickoff, our long-term partner Atea presented the Atea Anywhere concept…
Our COO Henning Nielsen and Channel Management Director Lars Barthold Nielsen recently returned from a challenging 3 day networking tour…
Ultimate supervisor power, web clients, chat-to-video and clientless agents We are still very appreciative for the big interest shown at our resent…
This is the start of a new Zylinc blog with focus on the evolution of next generation service center and operator…
Zylinc liberates technology, connecting the modern world by providing companies and organisations with innovative Unified Communication solutions. Our flexible solutions…