Windows Desktop
- Zylinc Attendant Console offers an excellent overview of calls as well as your organization’s people and resources for agents who typically transfer most of the calls that they get.
- Zylinc Contact Center empowers knowledge workers and agents to handle most inquiries themselves in a compact user interface that doesn’t steal attention from other programs. The Contact Center solution still offers a complete overview of all types of inquiries (calls, e-mails, chats, etc.) as well as queue and agent status. When required, agents can view your organization’s people and resources in an unobtrusive background window.
- Zylinc Service Center is often described as the fusion of Attendant Console and Contact Center, with the power of both in a single interface that provides a full overview of all types of inquiries, plus queue and agent status, and your organization’s people and resources.
- Zylinc Team Center makes life easier for teams, project groups, administrative offices, etc.—the ideal way to manage your organization’s IP phones through an efficient collaboration tool.
For enterprise telephony, users can view who’s calling, put calls on hold, view employee presence (including mobile status), transfer calls with or without talking with the recipient, park calls, camp calls, forward phones, etc.
Zylinc Team Center efficiency calculator
Time is a precious resource. Efficient use of time is a must in today’s workplaces.
Compared with a conventional switchboard, organizations that use Zylinc Team Center save on average:
- 5 seconds each time somebody makes a call
- 5 seconds each time somebody tries to look up a phone number
- 15 seconds each time somebody doesn’t need to handle an unanswered call, because it didn’t go unanswered with Zylinc Team Center
In a year, that can amount to a lot of hours.
Find out how many hours your team can potentially save in a year with just 200 workdays …
Web
- Zylinc Web Agent is your web-based alternative to the Zylinc desktop applications. You get most of the features from the desktop applications, but because the Web Agent runs in a browser, you can use it from anywhere without the need to install software — and you always have the latest version. Furthermore, the Web Agent works on Macs.
Mobile
- Zylinc Mobile is a mobile app that gives your mobile employees a real-time overview of colleagues’ calendars, contact details, and availability directly on their Android or iOS smartphones.
You can extend Zylinc Mobile with the ability to handle queues, and view and change agent and queue status.
The invisible one ...
- Zylinc Voice Queue Member offers clientless access to your Zylinc solution. Agents can simply dial in from any phone, log in to their phone queues, and do their work, including advanced call handling tasks, via an IVR (Interactive Voice Response) menu.
People often ask …
Can I use Busylight with Zylinc?
Several Zylinc user applications (Zylinc Attendant Console, Contact Center, and Service Center) work with the popular Busylight UC Alpha and UC Omega from Kuando. If you work as a customer service agent, you can have your Busylight automatically reflect your agent status.
What is the difference between an attendant console, a contact center, and a service center?
An attendant console is basically an advanced switchboard for phone calls, where agents transfer approx. 95% of inquiries to other people.
In a contact center, agents can answer inquiries via phone as well chat and e-mail. Also, in a contact center agents have the necessary tools to process most inquiries immediately, so that only approx. 5% of inquiries need to be transferred.
A service center is a fusion between an attendant console and a contact center, with features for immediate processing through voice, chat and e-mail as well as easy and efficient transferring of inquiries.
Telephone: +45 7023 2328
Mail: info@zylinc.com