How we maintain excellent customer service during the Covid-19 crisis
Meet some of our customers and learn about their varied Zylinc implementations
SYDBANK EMPLOYEES
Sydbank are long-time Zylinc users. Five of the bank's employees explain how they manage to maintain a great customer service experience during the Covid-19 crisis.
RECEPTIONIST
“It worked from day one!”
Toyota Denmark involved day-to-day users in finding their new switchboard solution, and that paid off
SYSTEM MANAGER
“One customer saved 500.000 minutes of inquiry processing time per year”
Full-service IT house for financial sector recommends Zylinc to their customers, the banks—for several good reasons …
IT CONSULTANT
“Zylinc’s administration portal works really well, with its web interface. It provides a really good overview.”
Managing a Zylinc solution is easy in the web-based administration portal, says seasoned public-sector Zylinc administrator
IT PROJECT ENGINEER
“It’s a great credit to the system that you hardly notice it – it’s just there, and it works impeccably”
Sometimes winning solutions don’t need to attract a lot of attention
PROJECT MANAGER, PROCESS OPTIMISATION
“The overview of colleagues that we get with Zylinc meets our needs perfectly”
Bank benefits greatly from Zylinc’s ability to integrate calendar functions into their IP telephony
IP ARCHITECT
“This is an intelligent way of dealing with calls”
CRM integration means that trading and investment bank’s advisors have all relevant data on their screens when they answer calls with their Zylinc solution
TEAM MANAGER
“From the agent perspective, Zylinc is easy to work with, because it integrates with all the systems that we use for our work. It’s scalable, and it fits our needs for future channels too.”
Zylinc’s ability to integrate with third-party systems and meet future requirements for social media, chat, and e-mail makes life easier for bank and its customers
CUSTOMER SERVICES MANAGER
“We wanted a completely new set of features, because our customers were beginning to request different kinds of services. Zylinc specifically tailored their development to match our needs.”
Bank worked closely with Zylinc to develop a successful fusion between a switchboard and a contact center system
ZYLINC COO & SPONSOR
“Børns Vilkår have had significantly fewer lost and unhandled inquiries since they got their Zylinc Service Center, and that was exactly what we wanted to achieve with our sponsorship.”
Zylinc helps advice service help children, young people, and parents by sponsoring critical unified communications solution
BANKDATA
IT company for financial institutions wanted a UC portfolio that met their business requirements. Existing solutions were targeted at the American and overseas markets, but Bankdata wanted a UC portfolio that would support and enhance the Nordic customer service disciplines.
MIDDELFART LOCAL GOVERNMENT
Local government's agents and receptionists really like their Zylinc solution
HEAD OF IT OPERATIONS
“An intelligent and future-proof solution”
Renault Sport Racing (UK), part of the famous French carmaker’s motorsport and performance vehicle division, has teamed up with Zylinc for a winning contact center solution
CUSTOMER SERVICE MANAGER
“The statistics always show me something that I can act on”
Zylinc Advanced Statistics helps bank gain insight and turn data into actionable information
RECEPTIONIST
“With Zylinc, we never lose a call”
Local government reception gets multiple hands-on benefits from their Zylinc solution, including personalized welcome messages and easy search across all departments and employees
HEAD OF IT
“I save time every month”
Since Docrates Hospital got their Zylinc solution, lost calls are down to 1/10 of what they were before, and the Head of IT saves much time when preparing his monthly reports
HOTLINE MANAGER
“Zylinc Contact Center helps us deliver a high level of service”
Users of bank’s external hotline get excellent service thanks to a solution that Zylinc made in tight co-operation with the bank
PROJECT MANAGER
“Zylinc supports our strategic choice”
Toyota Denmark has a company-wide iPhone solution with Zylinc
DE MONTFORT UNIVERSITY
A leading UK university significantly improved their call handling with Zylinc
Get in Touch
Telephone: +45 7023 2328
Mail: info@zylinc.com