Like the racetracks around the world, the switchboard at Renault Sport Racing (RSR) is a fast-paced environment:
“Every day, RSR receives multitudes of different types of inquiries from suppliers, partners, sponsors, etc. Around races and other big events, inquiry loads can skyrocket. That’s why RSR required an intelligent and future-proof solution to be able to keep servicing our many contacts in an optimal way,” says RSR Head of IT Operations Peter Williams.
Now, RSR’s switchboard agents – and the many performance-oriented people they serve – benefit greatly from Zylinc Contact Center’s fast and intelligent multi-channel inquiry handling and excellent real-time overview of the availability people and resources across the entire organization.
Importantly, the Zylinc Contact Center solution, which has been installed in tight co-operation with digital transformation specialists CANCOM (UK) and Microsoft (UK), is also able to grow as RSR’s needs evolve.
Contact center communication, you see, is a constant journey, where needs, requirements, possibilities, and even communication channels change over time. Right now, RSR uses Skype for Business-based telephony, but like many other forward-looking organizations, they are likely to move to Microsoft Teams in the future.
When RSR chose their solution, a big motivation of theirs was the fact that they knew that Zylinc and their partners would be able to support them and keep RSR’s service in pole position on each new stage of their journey.
Hans Ulrik Madsen, Director of Channel Management at Zylinc, looks forward to enabling RSR’s journey:
“It’s a pleasure working with an organization that oozes performance culture the way that Renault Sport Racing does. To them, every millisecond counts, and that goes for races as well as their service: If they can improve the level of service that their switchboard provides even the tiniest bit, they will!”
“I look forward to being on the journey with them, and we’re all geared up to support them when they’re going to need Teams or new communication channels, like chat or social media.”
For RSR, the journey towards excellence never ends, because RSR means innovation and the will to win:
Did you know, for example, that in 1977 Renault were the first to introduce a turbocharged engine in Formula 1, which had until then relied on heavy and extremely fuel-consuming V8 and V12 engines? The daring choice paid off and secured Renault their first ever pole position that year.
The state-or-the-art technology eventually filtered down to Renault’s production range for the benefit of drivers all over the world, which highlights another principle that is still hard coded into the DNA of Renault Sport Racing: the affordable sports car and the ability for everyone to enjoy excellence created by experts.
Zylinc, too, are experts in their field: unified communications software for customer service centers and receptions – for both mobile and stationary employees. Zylinc’s market-leading solutions are open and easy to integrate with third-party systems. They are made to fit organizations’ needs for bridging:
Bridging between customers and the people who work to service them. Bridging between employees. Bridging between different systems and different types of data. Bridging between technologies.
That’s why we say that Zylinc is liberating technology.