Zylinc offers numerous end-user courses and services, in online as well as classroom-based formats.
Learn more about the courses on this page.
Contact Zylinc for information about available course dates and pricing.
Zylinc offers numerous end-user courses and services, in online as well as classroom-based formats.
Learn more about the courses on this page.
Contact Zylinc for information about available course dates and pricing.
This course is for receptionists and other users of Zylinc Attendant Console. The course covers the application in detail. You’ll learn how to receive calls, search for relevant colleagues, and transfer calls to them. You’ll also learn about more advanced features, such as queue handling, reason codes, and statistics.
This course is for receptionists and other users of Zylinc Contact Center. The course covers the application in detail. You’ll learn how to efficiently handle various kinds of inquiries as well as how to get an overview of queue loads and the status of other agents.
This course is for receptionists and other users of Zylinc Service Center. The course covers the application in detail. You’ll learn how to receive calls, search for relevant colleagues, and transfer calls to them. You’ll also learn about more advanced features, such as queue management, reason codes, and statistics. Furthermore, you’ll learn how to efficiently handle various kinds of inquiries as well as how to get an overview of queue loads and the status of other agents.
This course is for office workers, teams, project groups, and others who use Zylinc Team Center. You’ll learn how to search for colleagues and view their status and availability, how to receive own and colleagues’ calls as well as how to transfer calls to others.
This course is for receptionists and other users of the Zylinc Mobile app. The course covers the app in detail. You’ll learn how to receive calls, search for relevant colleagues, and transfer calls to them.
This course is for super users, supervisors and other users of Zylinc Advanced Statistics. The course covers several different reports and shows you how to view your organization’s inquiry handling patterns.
This course is for supervisors, team leads as well as customer service and contact center managers. The course will give you an in-depth walk-through of key features with the aim of making you feel at home with product, so that you’re ready to not only use it, but also to manage it.
The course instructor is present and available for answering users’ questions when you go live with the new communications solution. That provides great mental support for employees whose primary work tool may have changed, and it’ll help users quickly overcome the learning curve.
In order to be eligible for Zylinc operations assistance, users must have completed a relevant Zylinc product course.
Telephone: +45 7023 2328
Mail: info@zylinc.com