In the recent years, many organizations have been switching to cloud. Most of their IT systems are often already converted to cloud, but their telephony typically hasn’t been converted yet. This is where Zylinc and Microsoft Teams come into the picture.
Microsoft Teams provides a strong feature set for businesses who want to improve internal and external communication. However, in order to create a solid front desk or contact center, and to maximize the benefits of MS Teams, you need an application that utilizes the best of the MS Teams features.
With a combined Microsoft Teams and Zylinc solution, you can enrich the strengths of the Office 365 platform with more functionality, such as multi-purpose switchboard and contact center clients in desktop, web as well as mobile versions.
This combined solution connects Office 365 with Microsoft Teams online telephony, other Microsoft Teams channels, and the Zylinc solution running in Microsoft Azure – on-premise or in any private cloud.
The Zylinc switchboard or contact center displays MS Teams status and availability. You can answer incoming inquiries directly in the MS Teams client as well as the Zylinc application, and you can transfer inquiries directly to MS Teams users.
What you get is an out-of-the box, seamlessly working, combined solution on top of Office 365 and MS Teams. A combined MS Teams and Zylinc solution is an easy, flexible opportunity for today’s organizations wanting the ability to work on the go, with a choice between desktop, mobile, and web applications.
MS Teams and 3rd-party systems, such as MS CRM and finance systems, are supported by both Microsoft and Zylinc, forming the foundation for a long-term cloud strategy.